Work & operations use cases
Inbox, reports, meetings, documents and back office.
3 use cases
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57
Classify and auto-close customer SMS replies for a car dealer group
Stellantis &You UK's digital process team used Make, Knack and an OpenAI model to read customer replies to booking texts, judge intent and sentiment, and either alert aftersales or close the message. Over 12 months it analyzed 47,000+ messages, closed 18,000+ automatically and saved about 151 hours.
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62
Draft inbox replies and research 100 accounts overnight for a sales rep
John Albert, a business development rep at Anthropic, set up Claude Cowork skills and scheduled tasks that draft replies to inbound threads in his voice, flag no-shows, propose CRM updates and research about 100 accounts each night. He had been spending around five hours a day answering inbound interest by hand.
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59
Cut sales-to-onboarding handoff prep from 25 hours a month to under one
Amber Sharp, Director of Sales at Tivly, built Zapier agents that sort inbound email by client stage, answer new-client questions from company knowledge, and compile a plain-language handoff scorecard for the next account owner. Transition prep fell from about 25 hours a month to under one while onboarding volume rose more than 165%.