Work & operations use cases
Inbox, reports, meetings, documents and back office.
2 use cases
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57
Classify and auto-close customer SMS replies for a car dealer group
Stellantis &You UK's digital process team used Make, Knack and an OpenAI model to read customer replies to booking texts, judge intent and sentiment, and either alert aftersales or close the message. Over 12 months it analyzed 47,000+ messages, closed 18,000+ automatically and saved about 151 hours.
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54
Turn meeting recordings into notes, tasks and a follow-up email
After each call, an agent turns the transcript into decisions, owners and dates, adds the tasks to your list and drafts the follow-up email.