Work & operations use cases
Inbox, reports, meetings, documents and back office.
3 use cases
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55
Resolve 47,000 support tickets a month with an AI triage-and-reply workflow
Eric McNulty at Mercari built a large Zapier workflow that classifies every support ticket, pulls the matching policy text from Google Sheets, and drafts or sends replies, with low-confidence cases going to a person. It answers about 97% of tickets first and frees more than 3,000 agent hours a month.
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64
Auto-close thank-you replies and prioritize support tickets with ChatGPT
Allen Lai's customer experience team at Otter.ai used Zapier and ChatGPT to spot reopened Zendesk tickets that only said thanks and close them, and to tag new tickets by urgency and category. Over 1,000 tickets were auto-solved in three months and more than 10,000 were enriched and routed.
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59
Cut sales-to-onboarding handoff prep from 25 hours a month to under one
Amber Sharp, Director of Sales at Tivly, built Zapier agents that sort inbound email by client stage, answer new-client questions from company knowledge, and compile a plain-language handoff scorecard for the next account owner. Transition prep fell from about 25 hours a month to under one while onboarding volume rose more than 165%.