Work & operations use cases
Inbox, reports, meetings, documents and back office.
1 use case
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64
Auto-close thank-you replies and prioritize support tickets with ChatGPT
Allen Lai's customer experience team at Otter.ai used Zapier and ChatGPT to spot reopened Zendesk tickets that only said thanks and close them, and to tag new tickets by urgency and category. Over 1,000 tickets were auto-solved in three months and more than 10,000 were enriched and routed.