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Automate payment support tickets end to end, cutting handling to about 70 seconds
Koralplay, an 85-person gaming software company led on this by COO Didier Caroff, built an n8n workflow that logs into its back office, looks up a stuck payment, checks regulatory status, replies to the customer and updates the ticket. About 70% of payment tickets in one market are now handled automatically, saving roughly 616 hours a week.
- Difficulty
- Builder
- Estimated setup time
- 10 hr
- Indicative monthly cost
- $24/mo
- Reported or estimated benefit
- about 616 hours a week
How to do it
- Pick one repetitive ticket type your second-line team resolves the same way every time.
- Write the manual steps down exactly, including which systems they log into and what they check.
- Rebuild those steps as an n8n workflow with HTTP or app nodes for each system lookup.
- Add an error branch that hands the ticket back to a person when any lookup fails.
- Turn it on for one market or queue first and compare handling time before expanding.
The prompt
Help me turn this manual support procedure into an n8n workflow. Here are the exact steps my agents follow today: [steps]. For each step, suggest the n8n node to use, what data it needs from the previous step, and what should happen if it fails. Finish with a list of the cases that should always go to a human.
Where this comes from
One person reported it. Promising, not yet confirmed. Original report: n8n case study (vendor).
Tried this? Tell us how it went and help move its proof level up.