Work & operations use cases
Inbox, reports, meetings, documents and back office.
1 use case
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55
Resolve 47,000 support tickets a month with an AI triage-and-reply workflow
Eric McNulty at Mercari built a large Zapier workflow that classifies every support ticket, pulls the matching policy text from Google Sheets, and drafts or sends replies, with low-confidence cases going to a person. It answers about 97% of tickets first and frees more than 3,000 agent hours a month.